General Terms and Conditions

As of December 2025

1. Scope of application

These general
Terms and Conditions ( T&Cs ) of the company De Martinis Zürich, owner
Luzia Wojahn, Staubstrasse 28, 8038 Zurich ( seller ), apply to all
Contracts concluded between a consumer or entrepreneur (hereinafter collectively referred to as customer )
concludes with the seller regarding all goods and/or services that
displayed in the seller's online shop. Terms and conditions of the
Customer terms are only applicable if expressly agreed to in writing.
was agreed.

2. Conclusion of the contract

2.1
The online shop of
The product descriptions provided by the seller do not constitute binding information.
These are not offers from the seller, but rather serve to submit a
binding offer by the customer.

2.2
The customer can access the offer via
Submit the online order form integrated into the seller's online shop.
The customer enters information after completing the electronic ordering process and
by clicking the button that completes the order process, you are legally obligated to accept the offer.
binding contractual offer regarding the goods contained in the shopping cart
and/or services.

2.3
The seller can change the offer
accept the customer's offer within five days

-
by giving the customer a
Order confirmation transmitted in text form (e.g. email), or

-
by giving the customer the
delivers ordered goods, or

-
by contacting the customer after delivery
requests payment for the order.

2.4
Does the seller accept the offer?
If the customer does not respond within the stated period, this will be considered a rejection.
The consequence is that the customer is no longer bound by his declaration of intent.

2.5
Order processing and
Contact is usually made via email. The customer has
to ensure that the email address he has provided is correct, so that
Emails sent to this address can be received.

3. Right of withdrawal

3.1
The right of withdrawal applies
exclusively for consumers within the meaning of Article 2(1) of the Directive
2011/83/EU. For entrepreneurs, the right of withdrawal is excluded.

3.2
Consumers can terminate the contract
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins
upon receipt of the goods.

3.3
In the event of an effective
In the case of cancellation, the consumer must bear the costs and risks of the return shipment.
For the refund, the seller will use the same payment method that the customer used.
Consumers have used it, unless explicitly stated otherwise.
agreed. The seller can refuse repayment until the goods are returned.
has received it back or the consumer has provided proof that he has
returned the goods.

4. Prices and Payment Terms

4.1
Provided that the
Unless otherwise stated in the seller's product description, this is a product of...
The prices quoted do not include total prices including statutory VAT.
Sales tax. Additional delivery and shipping costs may apply.
will be specified separately.

4.2
Payment options
The customer will be notified in the seller's online shop.

4.3
If the customer selects one via
If PayPal is the payment method offered, payment processing is handled via PayPal.
Even in the case of an assignment of claims to PayPal, the seller remains
still available for general customer inquiries (e.g. regarding goods, delivery times, returns,
(responsible for complaints or credit notes).

5. Shipping and Delivery Conditions

5.1
The goods will be shipped
only after the seller has received the full purchase price.

5.2
Does the seller offer the
Once the goods are dispatched, delivery will be made to the address specified by the customer.
Delivery address within the delivery area specified by the seller, provided that
unless otherwise agreed.

5.3
If delivery fails,
For goods that are the customer's responsibility, the customer shall bear the costs.
costs incurred by the seller as a result.

5.4
The stated delivery times
These terms are not binding. The seller is only liable after 20 days.
days since acceptance of the order and written reminder from the customer in
Delay,

5.5
The seller has the
Option to make partial deliveries.

6. Retention of title

Until full payment
The delivered goods remain the property of the seller until the purchase price is paid.

7. Warranty

7.1
In the event of a shortage and
If a timely notice of defects is given, the seller is free to choose first
to propose a price reduction and to agree on it with the customer
to agree or, if no agreement is reached, to remedy the defect at their own discretion.
to rectify the defect, provide a replacement, or refund the purchase price. All other legal remedies,
In particular, changes, price reductions or contract cancellations are excluded.

7.2
Minor deviations, in particular, are not considered defects.
typical of handmade products, and the functionality is not
These characteristics are an expression of individuality and of
These are inherent to the artisanal manufacturing process and do not constitute a defect. From the
The following are specifically excluded from the definition of deficiency:

-
Subtle color variations, grain patterns,
Unevenness and deformations in leather, leather edges, fabric or metal parts.

-
Craftsmanship features such as insignificant
Sewing deviations, minor irregularities in shape or slight imperfections
Asymmetries.

-
Color variations between
Product and images.

-
Surface changes that
result from the natural aging of the materials.

-
Insignificant differences in
handcrafted details, such as decorative stitching, embossing or appliqués.

7.3
The complaint must be submitted in writing and with accompanying photos within
to be made within 3 days of receiving the goods.

8. Liability

8.1
Any liability (in particular
for direct or indirect damages, consequential damages, lost profits or
other indirect damages) will be – to the extent permitted by law –
excluded.

8.2
The seller's liability is
in any case limited to the purchase price of the goods purchased.

9. Applicable Law

The substantive law of [the state] applies.
Switzerland, excluding the UN Convention on Contracts for the International Sale of Goods. This applies to consumers.
Choice of law only to the extent that the protection afforded is not thereby compromised by mandatory law.
provisions of the law of the state in which the consumer has his habitual residence
His residence permit will be revoked.

10. Place of jurisdiction

If the customer is not a consumer,
The exclusive place of jurisdiction is the seller's place of business in Zurich.

11. Alternative Dispute Resolution

The seller is not
obliged to participate in a dispute resolution procedure before a
to participate in consumer arbitration proceedings and excludes any participation.

12. Other

12.1
The seller reserves the right to...
We reserve the right to change these terms and conditions at any time.
The respective contract is governed by the version valid at the time of conclusion of the contract.
Version of the General Terms and Conditions.

12.2
Should individual provisions
these terms and conditions are wholly or partially invalid or
If these provisions are or become unfeasible, the effectiveness of the remaining provisions shall remain unaffected.
Provisions remain unaffected.

12.3
For the design and application
These General Terms and Conditions apply exclusively to the German version.
Version authoritative.